A

• Accessorial Services:  Services, other than line haul transportation, performed by Movers (such as packing, unpacking, an extra pick up, a long carry, etc.).Accessorial services are charged in addition to transportation charge.  
• Additional Transportation Charge (ATC):  This regionally adjusted charge compensates the carrier for services performed in areas where the labor rates are higher than the national average.  It also compensates the carrier for additional costs incurred due to traffic congestion and added time travelling to an area for pick up or for delivery.
•  Agent:  Packing Company can authorize to act on their behalf for custom clearance or some other work.   

B   

• Bill of Lading: This is your contract with the carrier.It is your receipt for your goods and the contract for their transportation.Your signature acknowledges that your goods have been loaded on the moving van and "released to the carrier".

 C

• Carrier: The Company providing transportation for your household goods and on whose interstate or intrastate operating authority the shipment is moved.
• Claim:  Shipper’s statement of loss or damage to any of his or her household goods while they were in the care of the carrier or its agent. Such a statement is generally made on a “Claim Form”
• C.O.D. (Cash on Delivery):  Shipments where customer pays moving charges at the time of delivery. For C.O.D.shipments, payment is required in cash or by pay order or credit card (pending a prior credit card approval process).  Personal checks are not accepted for payment of C.O.D., charges.
• Consignee:  The person to whom the shipment is to be delivered.
• Consignor:  The person from whom the shipment is picked up from.
• CP (Carrier Packed):  Articles packed into cartons or crates by the carrier, not the shipper.
• Cwt.: This abbreviation stands for the rate or charge per 100 pounds.  

 D

• Declared Valuation: The shipper’s indication of the value declared for the possessions being shipped, thereby established the carrier’s maximum liability for loss or damage to the shipment.If no value is declared, the liability is then controlled by the tariff under which the shipment is moved.
• Destination Agent:  The agent designated in the destination area to be available to assist or provide information to you or the van operator regarding your shipment.  

 E

• Estimate:  A professional assessment as to the van space requirements, weight of your household goods and cost of the move determined by the physical visual inspection of a shipment by a representative of the carrier.  

 F

• Flight Charge (Stair Carry):  An extra charge for carrying items such as a piano to a higher or lower floor.
• Full Replacement Value Protection:  A valuation program which does not incorporate depreciation as a factor in settling claims for loss or damage.  

 I

• Inventory: The list itemizing the goods (and their condition) that you have released to the carrier.  

 O

• Order for service:  The document authorizing the carrier to transport your household goods.
• Order for Service Number:  The number used to identify your shipment.  It appears in the upper right corner of the Bill of Lading and on the Order for Service.
• Origin Agent:  The agent designated in the origin area to be available for preliminary readying shipment before movement (such as packing cartons), or to provide information to you regarding your move.  

 P

• PBO (Packed by owner):  Articles packed into cartons or crates by the shipper, not the carrier.  

 S

• Shipper:  The person (customer)  whose goods are being moved.
• Storage in Transit (S.I.T.):  Temporary storage of your household goods in the warehouse of the carrier’s agent, pending further transportation.
• Survey : The booking or origin agent examines (i.e.surveys or visually inspects) the shippers goods to develop a cost estimate.

 T

• Tariff: The carriers provisions, including rates, for services performed during the course of moving a shipment.

U

• Unpacking:  The removal of your goods from containers (boxes) and crates, and the disposal of such containers and packing materials.  

V

• Valuation:  Shipper’s declaration of the value declared for the possessions being shipped, thereby establishing the carrier’s maximum liability for loss or damage to the shipment. If no value is declared, the liability is then controlled by the tariff under which the shipment was moved.
• Van:  Movers call all types and kinds of trucks used for moving as “vans”.  A van can be a small truck or a 34 foot long truck.
• Van operator:  The driver of the vehicle carrying your household goods.